jilivoe Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jilivoe ("jilivoe," "we," "us," or "our"), the operator of the online gaming platform at jilivoe.vip, collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("you," "your," or "Player") who register for or use the jilivoe platform.

jilivoe is committed to protecting the privacy of all players, including those accessing the platform from Metro Manila, Cebu, Davao, Quezon City, Makati, and every other part of the Philippines. This Policy is written to comply with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and any circulars issued by the National Privacy Commission ("NPC").

By registering a jilivoe account or using the platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jilivoe platform.

2. Data Controller

jilivoe is the personal information controller ("PIC") with respect to the personal data it collects from players. As the PIC, jilivoe determines the purpose and means of processing your personal data and is responsible for ensuring that such processing complies with the DPA and applicable regulations.

For all privacy-related enquiries, requests, and complaints, you may contact jilivoe's designated Data Protection Officer at: [email protected] (plain text — not a clickable link). All correspondence should be marked "Data Privacy Request" in the subject line.

3. Data We Collect

3.1 Registration and Identity Data

When you create a jilivoe account, we collect information including your full legal name, date of birth, nationality, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to create and manage your account and to verify your eligibility to participate in online gaming.

3.2 Know Your Customer (KYC) Documentation

As part of our regulatory obligations, jilivoe collects copies of government-issued identification documents (such as a Philippine passport, driver's licence, or UMID card), proof of address, and, where required, proof of the source of funds. These documents are used solely for identity verification and anti-money laundering compliance purposes.

3.3 Financial and Transaction Data

jilivoe collects data relating to your financial transactions on the platform, including deposit and withdrawal amounts, payment method details (GCash number, PayMaya number, bank account details as applicable), transaction timestamps, and wallet balance history. We do not store full card numbers or one-time passwords.

3.4 Gaming Activity Data

We collect records of your gaming activity on jilivoe, including game sessions, wager amounts, game outcomes, bonus claims, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

3.5 Technical and Device Data

When you access jilivoe, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, referring URL, and pages accessed within the platform. This data is collected for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

If you contact jilivoe customer support, we retain records of those communications, including chat transcripts, email correspondence, and the subject matter of your enquiry. This is retained for quality assurance and dispute resolution purposes.

4. How We Use Your Personal Data

jilivoe uses the personal data it collects for the following purposes:

• Account creation and management — to register, maintain, and administer your jilivoe account
• Identity and age verification — to confirm that you meet the 21+ eligibility requirement and to verify your identity in compliance with KYC obligations
• Payment processing — to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods
• Regulatory compliance — to meet our obligations under PAGCOR's online gaming regulations, the DPA, and anti-money laundering laws
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised access, and other prohibited conduct
• Responsible gaming — to monitor gaming behaviour, enforce deposit limits, and fulfil self-exclusion requests
• Customer support — to respond to your enquiries and resolve complaints
• Platform improvement — to analyse how the jilivoe platform is used and to improve features and user experience
• Marketing communications — to send you promotional offers and updates about jilivoe, subject to your marketing consent preferences

5. Legal Basis for Processing

jilivoe processes your personal data on the following legal bases as recognised under the DPA and its IRR:

• Consent — for marketing communications and non-essential data processing where you have provided explicit consent
• Contractual necessity — for processing required to perform the services you have contracted for by registering a jilivoe account, including account management, payment processing, and game provision
• Legal obligation — for processing required to comply with applicable Philippine law, including PAGCOR regulations, anti-money laundering obligations, and NPC reporting requirements
• Legitimate interests — for fraud prevention, security monitoring, and platform analytics, where such processing does not override your rights and freedoms

6. Data Sharing and Third-Party Disclosure

jilivoe does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment service providers — GCash (GXI), Maya Philippines, BPI, BDO, and Metrobank, to process transactions
• Game software providers — licensed game studios whose titles are hosted on jilivoe, limited to session data necessary for game delivery
• Identity verification services — third-party KYC providers engaged to assist with document verification
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, and other Philippine government agencies where disclosure is required by law or court order
• Professional advisers — lawyers, auditors, and accountants where necessary and subject to confidentiality obligations

All third-party service providers engaged by jilivoe are contractually obligated to process personal data only in accordance with jilivoe's instructions and applicable data protection law.

7. Cookies and Tracking Technologies

jilivoe uses cookies and similar tracking technologies on the jilivoe.vip platform. Cookies are small text files stored on your device that enable the platform to recognise your browser, maintain your session, remember your preferences, and gather usage analytics.

7.1 Essential Cookies

These cookies are strictly necessary for the jilivoe platform to function. They maintain your login session, enable the cashier to operate, and support security features. You cannot opt out of essential cookies while using the platform.

7.2 Analytics Cookies

jilivoe uses analytics cookies to understand how players navigate and use the platform. This data is aggregated and anonymised and is used to improve the jilivoe experience for all players. You may opt out of analytics cookies via the cookie settings accessible from the platform footer.

7.3 Marketing Cookies

Where you have provided consent, jilivoe may use cookies to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time.

8. Data Retention

jilivoe retains personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five years following account closure, in compliance with AMLC record-keeping requirements
• Transaction and gaming records are retained for five years from the date of the transaction
• KYC documentation is retained for five years following the end of the business relationship
• Customer support communications are retained for three years from the date of the interaction

After the applicable retention period has elapsed, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

jilivoe implements technical and organisational security measures appropriate to the risk posed by the processing of your personal data. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilivoe servers
• Encryption of sensitive data at rest, including KYC documents and payment details
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access

In the event of a personal data breach that is likely to result in harm to affected data subjects, jilivoe will notify the NPC and affected players within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivoe:

• Right to be informed — to know that your personal data is being collected and processed
• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete personal data
• Right to erasure or blocking — to request deletion or suspension of processing of personal data that is unlawfully obtained or no longer necessary for the purpose it was collected
• Right to data portability — to obtain a structured, commonly used copy of your personal data in a machine-readable format
• Right to object — to object to the processing of your personal data, including for direct marketing purposes
• Right to lodge a complaint — to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated

To exercise any of the above rights, contact jilivoe's Data Protection Officer at [email protected]. Requests will be acknowledged within three business days and resolved within 15 business days, subject to identity verification.

11. Children's Privacy

The jilivoe platform is strictly prohibited to individuals under the age of 21. jilivoe does not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been submitted by an underage individual, that account will be closed immediately, any balance forfeited, and the data deleted. Parents or guardians who believe a minor has created a jilivoe account should contact us immediately at [email protected].

12. Cross-Border Data Transfers

jilivoe may engage service providers located outside the Philippines in connection with payment processing, game delivery, or technical infrastructure. Where personal data is transferred outside the Philippines, jilivoe ensures that such transfers are made only to countries or organisations that provide an adequate level of protection for personal data, or pursuant to contractual safeguards consistent with NPC guidelines on cross-border data flows.

13. Changes to This Privacy Policy

jilivoe may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to registered players by email or via a prominent notice on the jilivoe platform prior to the effective date of the change. The date of the most recent revision is displayed at the top of this page. Continued use of the jilivoe platform after any update constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jilivoe's data processing practices, please contact our Data Protection Officer:

Email: [email protected] (plain text — not a clickable link)
Response time: Within 3 business days for acknowledgement; up to 15 business days for resolution
Hours: Available on Philippine Standard Time, seven days a week via the jilivoe platform live chat

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that jilivoe has not adequately addressed your data privacy concern.