jilivoe Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "you," or "your") and jilivoe ("jilivoe," "we," "us," or "our"), the operator of the online gaming platform accessible at jilivoe.vip. These Terms govern your access to and use of all services, games, promotions, and features available on the jilivoe platform.

By registering an account, accessing the platform, or placing any wager on jilivoe, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with the Privacy Policy and Responsible Gaming Policy, each of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must not register an account or use the jilivoe platform.

2. Eligibility

2.1 Age Requirement

The jilivoe platform is available exclusively to individuals who are 21 years of age or older. This age restriction reflects the minimum legal age for participation in casino-style gaming activities in the Philippines, as established under applicable PAGCOR regulations. Attempting to register as an underage player is a violation of these Terms and may constitute a criminal offence under Philippine law.

2.2 Geographic Eligibility

You represent and warrant that you are accessing the jilivoe platform from a jurisdiction where online gaming is lawful and that you are not subject to any legal prohibition that would prevent you from participating. Players are solely responsible for ensuring that their use of the jilivoe platform is permitted under the laws applicable in their location.

2.3 Capacity

By accepting these Terms, you represent that you have the full legal capacity to enter into a binding agreement, that you are not acting on behalf of or funding the account of any third party, and that you are not a self-excluded or excluded player on any gambling platform, including jilivoe.

3. Account Registration

3.1 Accurate Information

When registering a jilivoe account, you must provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, and contact details. jilivoe reserves the right to request documentary evidence to verify this information at any time.

3.2 One Account per Player

Each player may hold only one active jilivoe account. The creation of multiple accounts by the same individual ("multi-accounting") is strictly prohibited. Where duplicate accounts are identified, jilivoe may close all related accounts, void any pending or settled wagers associated with those accounts, and forfeit any balances or bonuses held therein.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your jilivoe login credentials, including your username and password. You must not share your credentials with any third party. jilivoe will not be liable for any loss or damage arising from unauthorised access to your account where you have failed to take reasonable steps to protect your credentials. You must notify jilivoe immediately if you suspect any unauthorised use of your account.

3.4 Know Your Customer (KYC)

jilivoe is required to conduct identity verification on player accounts in accordance with applicable anti-money laundering regulations. You agree to provide all requested KYC documentation, including a valid government-issued identification card, proof of address, and, where applicable, proof of the payment method used. Failure to complete KYC verification may result in the suspension of withdrawal privileges or account closure.

4. Deposits and Withdrawals

4.1 Accepted Methods

jilivoe accepts deposits and processes withdrawals via GCash, PayMaya, BPI online banking, BDO online banking, and Metrobank transfers. All transactions are conducted in Philippine Peso (PHP). jilivoe does not accept cryptocurrency or any payment method not expressly listed in the Cashier section of the platform.

4.2 Minimum and Maximum Limits

Minimum and maximum deposit and withdrawal amounts are displayed within the Cashier section of the jilivoe platform and are subject to change without prior notice. Processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within minutes; bank transfer withdrawals may take up to one business day.

4.3 Player Funds

Deposits made to your jilivoe wallet are held for the purpose of wagering on the platform. jilivoe does not pay interest on player balances. Funds may not be transferred between player accounts. In the event of account closure, verified balances will be returned to the player via the last used payment method, subject to completion of KYC verification.

4.4 Withdrawal Verification

jilivoe reserves the right to verify the source of funds and to request supporting documentation before processing withdrawal requests that exceed standard thresholds. This is a regulatory requirement and is not a discretionary restriction. Withdrawals will not be processed to payment methods not previously used for deposits without additional verification.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free spins, cashback offers, and other promotions offered by jilivoe are subject to specific terms and conditions published alongside each offer. In the event of any conflict between the general Terms and promotion-specific terms, the promotion-specific terms shall prevail for matters relating to that promotion only.

5.2 Wagering Requirements

Bonus funds credited to your jilivoe account must be wagered a specified number of times before they, or any winnings derived from them, may be withdrawn. The applicable wagering multiplier, eligible games, time limit, and maximum withdrawal cap are stated in each individual promotion's terms. Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the bonus and any associated winnings.

5.3 Bonus Abuse

jilivoe monitors account activity for signs of bonus abuse, including but not limited to low-margin wagering strategies designed to satisfy wagering requirements without genuine play risk, and exploitation of promotional terms in a manner inconsistent with their intended purpose. jilivoe reserves the right to withhold, cancel, or reclaim bonus amounts and associated winnings where abuse is identified.

6. Game Rules and Fair Play

All games available on the jilivoe platform are governed by individual game rules accessible within each game interface. jilivoe uses certified Random Number Generator (RNG) technology for all non-live games, independently audited to ensure statistical fairness. Live dealer games are conducted by trained dealers in compliance with standard casino game rules. In the event of a technical malfunction during any game, the round will be declared void and stakes returned to the player's wallet.

7. Prohibited Conduct

The following activities are strictly prohibited on the jilivoe platform and constitute material breaches of these Terms:

• Registering an account while under 21 years of age or while self-excluded
• Providing false, inaccurate, or misleading personal information during registration or KYC
• Operating multiple accounts or colluding with other players to manipulate game outcomes
• Using automated betting software, bots, artificial intelligence tools, or any third-party system to place wagers
• Exploiting software bugs, errors, or misconfigured odds for financial gain
• Engaging in any activity that constitutes money laundering or fraudulent conduct
• Harassing, threatening, or engaging in abusive behaviour toward jilivoe staff or other players

jilivoe reserves the right to immediately suspend or permanently close any account found to be in violation of these prohibitions, void all associated wagers and winnings, and report the matter to the relevant Philippine authorities where required by law.

8. Responsible Gaming

jilivoe is committed to providing a safe and responsible gaming environment. The platform provides tools including deposit limits, session time alerts, cooling-off periods, and self-exclusion. These tools are accessible from within your account settings. Players who wish to self-exclude from the jilivoe platform may do so at any time; self-exclusion takes effect immediately and jilivoe will not send promotional communications to self-excluded players. For further information, please visit the Responsible Gaming page. Players experiencing gambling-related difficulties are encouraged to seek support from PAGCOR-affiliated responsible gaming resources.

9. Intellectual Property

All content on the jilivoe platform, including but not limited to software, game engines, graphics, text, logos, and audio-visual material, is the property of jilivoe or its licensed game providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial gaming purposes. Any reproduction, modification, distribution, or commercial exploitation of jilivoe's intellectual property without prior written consent is prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, jilivoe's total aggregate liability to any player arising out of or in connection with these Terms, the platform, or any game shall not exceed the total amount wagered by that player in the 30-day period immediately preceding the event giving rise to the claim.

jilivoe shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, whether arising in contract, tort, or otherwise, even if jilivoe has been advised of the possibility of such damages.

jilivoe makes no warranty that the platform will be uninterrupted, error-free, or free of harmful components. Access to the platform may be suspended for maintenance, security updates, or circumstances beyond jilivoe's reasonable control, including acts of God, government actions, or telecommunications failures.

11. Privacy

jilivoe collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a jilivoe account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may review the full Privacy Policy at jilivoe.vip/privacy-policy.

12. Amendments to These Terms

jilivoe reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players by email or by a notice displayed within the platform. Continued use of the jilivoe platform following the effective date of any amendments constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this page.

13. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with the jilivoe platform shall be governed by and construed in accordance with the laws of the Philippines. In the event of a dispute between you and jilivoe, you agree to first contact jilivoe customer support to seek informal resolution. If the matter cannot be resolved informally within 30 days, both parties agree to submit the dispute to the jurisdiction of the appropriate courts of the Philippines.

14. Contact

For any queries regarding these Terms and Conditions, or to raise a complaint, please contact the jilivoe support team. Our customer support team operates on Philippine Standard Time and is available around the clock via the live chat function within the platform. You may also reach us by email at: [email protected] (plain text — not a link).